Privacy Policy

Website: https://fiokla.com/school

1. Introduction
Welcome to FIÖKLA ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://fiokla.com, use our services, or interact with our platform.
This policy applies to all visitors, users, and others who access or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services.

2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:

• Create an account
• Sign up for our courses
• Fill out forms or surveys
• Contact us via email or support

This may include:

• Full name
• Email address
• Phone number
• Parent/guardian contact information (for users under 18)
• Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Referring/exit pages
• Pages viewed and time spent on site
• Cookies and similar tracking technologies

2.3 Children's Information
Our services are designed for children ages 8–16. We do not knowingly collect personal information from children under 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA). If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at support@fiokla.com.

3. How We Use Your Information
We use the collected information for various purposes, including:

• To provide, maintain, and improve our services
• To process course registrations and payments
• To communicate with you (course updates, announcements, support)
• To send marketing communications (with your consent)
• To personalize your experience and content
• To monitor and analyze usage trends
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations

4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on one or more of the following legal bases:

• Consent: You have given clear consent for processing your data
• Contract: Processing is necessary to fulfill our contract with you
• Legal Obligation: Processing is required to comply with applicable laws
• Legitimate Interests: Processing is necessary for our legitimate business interests

5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
5.1 Service Providers
We may share your information with third-party vendors who perform services on our behalf, such as:

• Payment processing (Stripe, PayPal)
• Email marketing (Mailchimp, ConvertKit)
• Analytics (Google Analytics)
• Cloud hosting (AWS, Google Cloud)

These providers are contractually obligated to protect your data and use it only for the purposes we specify.
5.2 Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure password policies
• Regular security audits
• Access controls and authentication procedures
• Data backup and recovery protocols

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
8.1 Access and Correction
You can request access to your personal information or request corrections to inaccurate data.
8.2 Deletion
You can request deletion of your personal information, subject to certain legal exceptions.
8.3 Opt-Out of Marketing
You can opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.
8.4 Data Portability
You can request a copy of your personal data in a structured, machine-readable format.
8.5 Withdraw Consent
If we process your data based on consent, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at support@fiokla.com.

9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality.
Types of Cookies We Use:

• Essential Cookies: Necessary for website operation
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver personalized advertising

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws different from your own. By using our services, you consent to such transfers.

12. Parental Consent and COPPA Compliance
Since our platform serves children ages 8–16, we are committed to COPPA compliance:

• We obtain verifiable parental consent before collecting personal information from children under 13
• Parents can review, edit, or delete their child's information at any time
• Parents can revoke consent and request deletion of their child's data
• We do not condition a child's participation on disclosing more information than reasonably necessary

To provide consent or make requests regarding your child's data, please contact us at support@fiokla.com.

13. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request what personal information we have collected about you
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of your personal information (we do not sell personal data)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, please contact us at support@fiokla.com.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.

15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
FIÖKLA
Email: support@fiokla.com
Website: https://fiokla.com/school

16. Governing Law
This Privacy Policy is governed by the laws of the United States. Any disputes arising from this policy shall be resolved in accordance with applicable US federal and state laws.